Network Connectivity Issues

Incident Report for Hosted Graphite

Resolved

As of 08:15 UTC, our Ingestion and Render layers have stabilised and the connectivity issues are fully resolved.

Posted Aug 07, 2018 - 08:27 UTC

Update

As of 07:35 UTC, we have been informed by our hosting provider that the issue with the router has been fixed. We are monitoring the situation as we confirm that connectivity is restored while we deal with any remaining impact of the incident.

Posted Aug 07, 2018 - 07:53 UTC

Identified

As of 07:15 UTC, we are experiencing a network outage which is impacting both our Ingestion layer and Render layer. Our hosting provider has identified a fault in a specific router and we are attempting to work around the affected network path.

Posted Aug 07, 2018 - 07:28 UTC

This incident affected: Graph rendering and Ingestion.